No Refunds
Refunds are not available. We do not issue money back to your card, bank account, UPI, or wallet under any circumstance. Eligible orders are resolved through a return with store credit or an exchange only.
Cancellations
You can cancel an order any time before it is shipped, directly from My Orders → Order Details. Once an order is marked shipped, the cancel option is withdrawn and the order can no longer be cancelled.
When a Return or Exchange Is Accepted
A return or exchange request is accepted within 7 days of delivery in these cases only:
- The size received is not the size ordered or does not fit as per our size chart.
- The colour received is not the colour ordered.
- The product is defective or damaged.
Items must be unworn, unwashed, with tags intact and in original packaging. Innerwear, socks, and clearance items are not eligible for hygiene reasons. Change of mind is not an accepted reason.
Unboxing Video Is Mandatory for Defect Claims
If you claim a product is defective or damaged, you must upload a continuous unboxing video showing the sealed parcel being opened and the defect. Claims submitted without an unboxing video will be rejected.
How to Raise a Request
Go to My Orders → Order Details → Return / Exchange. Select return or exchange, choose your reason, describe the issue in the claim field, and upload your video where required. Our team reviews requests within 48 hours.
Return Pickup
Reverse pickup is arranged where serviceable. In non-serviceable pincodes, self-shipping is required and shipping costs (up to ₹100) are adjusted as store credit after inspection.
Resolution
- Exchange: a replacement in the correct size or colour is dispatched after quality check, subject to stock.
- Return: store credit of the item value is issued after quality check. No cash refund is provided.
Need Help?
Reach us at team.thenightowl@gmail.com or via the Contact page — we respond within 24 hours.